A cracked crown at 9 p.m. or a swollen jaw on a Sunday doesn't wait for office hours — neither do we. Smile Center Dentistry reserves same-day capacity specifically for dental emergencies.
A voicemail doesn't fix a knocked-out tooth. A live person who can triage does. A real person answering the phone at the worst moment matters more than most people realize until they need it.
A trained staff member answers and asks the right questions to determine if you need to come in immediately. We'd rather triage accurately than tell everyone to rush in regardless of severity.
We hold open slots every single day specifically for urgent walk-ins and emergency calls, not as a rare exception. This means a scheduled patient's appointment doesn't get bumped just because an emergency walked in.
We keep emergency supplies on hand for avulsed teeth, cracked crowns, and abscess drainage. Nothing gets delayed waiting on a supply order when minutes actually matter.
You'll hear the likely cost range during phone triage, before you even walk in the door. We think pricing transparency matters most exactly when patients are least prepared to negotiate.
Here's what typically brings Durham patients through our doors on an urgent basis.
Time matters — a tooth re-implanted within 30-60 minutes has a real chance of surviving. We'll walk you through what to do with the tooth while you're still on the way.
From a hairline crack to a tooth broken at the gumline, we assess the damage and stabilize it same-day. Temporary restoration is often possible the same visit, with a permanent fix scheduled after.
Facial swelling combined with tooth pain often signals infection that needs same-day drainage and antibiotics. We'll tell you clearly if this needs emergency-room-level care instead of a dental visit.
Pain that's sharp, throbbing, or keeps you up at night usually points to something that needs same-day attention, not a wait-and-see approach. Pain management starts the moment you're in the chair.
A missing filling or crown exposes the tooth to sensitivity and further damage — we can often place a temporary same day. We schedule the permanent replacement once the emergency is stabilized.
Cuts to the lip, tongue, or cheek alongside dental trauma need assessment to rule out deeper injury. We're honest when a case needs an ER or oral surgeon instead of a dental chair.
Our staff asks a few quick questions to gauge severity before telling you what to do next.
If it's not urgent enough for today, we'll still get you in fast, usually within a day or two.
We diagnose fast because pain doesn't wait, and neither should the answer.
We treat the immediate emergency first, then schedule any follow-up work needed for a permanent fix.
"Knocked out my tooth playing basketball and they got me in within the hour. Saved the tooth."
"Sunday night toothache turned into an abscess. They saw me first thing Monday and it wasn't even a fight to get an appointment."
"Cracked a molar on a popcorn kernel of all things — temporary fix same day, permanent crown a week later."
"Lost a crown right before a work trip. They fit me in and had it replaced before I flew out."
"Called at 7am panicking and they had someone at the desk immediately, not a machine."
Most emergencies are seen the same day if you call before mid-afternoon. We'll always tell you honestly if today isn't possible and what the next best option is.
Don't scrub it. Keep it moist and get to us fast; time affects whether re-implantation works. We'll walk you through it step by step on the phone while you're en route.
An abscess can become dangerous if ignored, so we treat swelling with pain as a priority case. We'll tell you over the phone if your symptoms sound like they need same-day care.
No — pricing is quoted upfront during phone triage, the same transparent approach as any scheduled visit. Transparent pricing applies whether you booked weeks ago or called us in a panic an hour ago.
We triage after-hours calls the same way, just with a slightly different response window depending on severity. Don't assume nothing can be done until morning — call and let us make that call with you.
We're honest on the phone if something is beyond what a dental office should handle. When in doubt, call us first — we can help you decide quickly which direction to go.
Smile Center Dentistry's emergency line covers Durham and the surrounding Durham, NC communities, with same-day capacity reserved daily. If you're unsure whether your address falls in our response area, call +1-866-227-2801 and we'll confirm quickly.
Same-day slots are reserved for exactly this. Call and we'll get you in.
Call +1-866-227-2801